EXPERT INSIGHT 49 MAR 2022 | WWW.LAWYER-MONTHLY.COM competently towards their ends. When clients feel that their attorneys are not pushing the case along, conflicts arise. With that in mind, it is important to keep your clients informed of your progress and seek input when appropriate. How do you ensure effective communication with the individuals you represent during a class action? With our class actions, we use many modern forms of communication that allow for mass dissemination of information. For example, we host Zoom calls with hundreds of clients at a time to provide confidential case updates. We also regularly send emails and text messages to our clients which will include a video updating them on the progress of the case or particular issues. In addition, we routinely post across social media about our class actions. When we keep our clients up to date on the case proactively, they are happier and our staff are not spending time away from working on the cases in order to speak with individual clients about the status of their case. What advice would you offer to a relatively inexperienced lawyer who is interested in prosecuting class actions? Find a good class action attorney and bring them on as co-counsel. In that way, the case is handled appropriately and the new attorney is able to learn how class actions are handled correctly. Judges routinely disqualify inexperienced attorneys from being class counsel, so having a good co-counsel would help in that regard as well. About Jacob Whitehead Jacob Whitehead is the founder and managing attorney of SW Employment Law, with extensive experience in single-plaintiff employment-related cases as well as class actions and PAGA representative actions with multiple plaintiffs. A fluent Spanishspeaker barred in both California and Washington DC, he routinely litigates complex cases representing hundreds of plaintiffs. About SW Employment Law SW Employment Law is a Californiabased law firm specialising in all aspects of employment law, from class action lawsuits to individual wrongful termination, wage and hour violations, disability discrimination, sexual harassment, retaliation, and whistleblower lawsuits. The firm has recovered tens of millions of dollars for California employees. Jacob Whitehead Founding Partner, SW Employment Law 7700 Irvine Center, Drive Suite 930, Irvine, CA 92618 Tel: +1 888-492-0633 E: firstname.lastname@example.org www.swemploymentlaw.com Attorneys all too often fail to listen to their clients in order to fully understand them.