Thunderhead Sells Smart Communications Division to Accel-KKR

Thunderhead recently announced that its Smart Communications division, the leading cloud solution for customer and business communications, has been acquired by leading private equity firm Accel-KKR. This will enable Thunderhead to focus exclusively on its pioneering cloud technology for the rapidly growing customer engagement market, the ONE Engagement Hub.

Since launching in 2004, the British privately-owned software company built its Smart Communications division from an innovative start up to a recognised category leader.

Thunderhead’s pioneering cloud solutions paved the way for a new era of customer and business communications. Smart Communications will now operate as an independent entity, led by the existing management team and backed by Accel-KKR.

Thunderhead will continue under the leadership of CEO and founder Glen Manchester, concentrating on its ONE Engagement Hub solution, a transformational new technology for customer engagement.

Launched in 2014, the ONE Engagement Hub is a quick-to-deploy SaaS solution designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. ONE then uses that insight to help brands deliver personalised, relevant, and consistent conversations across every touchpoint, providing a completely seamless experience throughout each unique customer journey.

For Thunderhead, EY led the transaction with Slaughter and May advising on legal aspects of the deal.