faster and lead his team more effectively. It is also key to highlight that there is a domino effect when it comes to building emotional skills: it can directly impact client relationships as well. Many leaders I have worked with notice being able to build a stronger and deeper bond with the clients they serve, therefore creating a ‘triple win’ situation: a win for the leader, a win for the team and a win for the firm’s clients. Working closely with top leaders allows me to model and demonstrate appropriate behaviours, then establish specific, measurable goals for them to achieve and that hold them to account. This is the most crucial element of the training because it is essential to follow up and have regular check-ins to ensure these superstars continue to make progress and have support. Changing behaviours and attitudes is difficult, and one-to-one coaching is one of the best ways to drive lasting change. How does the culture surrounding such training reflect other industries? Is the legal sector lagging behind? If so, why might this be and how can it be addressed? The legal sector has been slightly slower to adopt more innovative and effective training methodologies when compared to other industries – but this is changing very fast, especially post-pandemic. The spotlight on ESG, DE&I and insurance risk is becoming ever more intense, and law firms are starting to make significant moves in the right direction to adjust and establish policies to implement effective training that engages and delivers transformations in behaviour. As a result, we are shifting away from well-being and performance initiatives that are just tick-box exercises and looking for ways to drive change truly and turn ‘toxic superstars’ into ‘super leaders’. There is also a growing shift in the attitude of lawyers towards coaching. Instead of coaching being viewed as something a lawyer gets because they have a problem, it is now being viewed as something lawyers want to enhance their performance. Lawyers are seeing coaching as a competitive advantage for them and one that is vital to ensuring their sustainable success in law. About Charlène Gisèle Charlène Gisèle Bourliout is a well-being, performance and NLP Master Coach and burnout prevention adviser dubbed the “Soulicitor” by her clients. A former London lawyer, Charlène coaches her clients on personal and professional life optimisation through a combination of high-performance coaching, burnout prevention and mindset optimisation. Contact Charlène Gisèle Bourliout E: coach@charlenegisele.com www.charlenegisele.com EXPERT INSIGHT 61 The days of being told 'emotions stay at home’ are over.
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