26 WWW.LAWYER-MONTHLY.COM | MAR 2022 THE DIGITISATION OF THE LEGAL PROCESS It is often said that law firms are behind the curve in their use of technology, and slow to embrace the benefits that it can bring. This may have been true in the past – and there are undoubtedly firms still in this camp – but things are changing rapidly. Large firms have been investing heavily in technology for many years, and this is a phenomenon that is now filtering down to smaller law businesses increasingly embraces technology and digital transformation. But what is driving this change and what does it really mean for the legal sector? Move with the times Perhaps the most powerful reason to embrace digital transformation, whether your clients are global corporates or individuals dealing with high street firms, is client expectations. Increasingly, people expect to interact using technology when shopping, banking, or dealing with professional advisory businesses. People now expect to be able to order groceries and manage their banking tasks at all times through apps and online, so why should they not expect to be able to conduct business with their lawyer in this way too? Quostar Chris White, Head of Consultancy Robert Rutherford, CEO Waverley House, 115-119 Holdenhurst Road, Bournemouth, BH8 8DY Tel: +44 01202 055400 E: email@example.com www.quostar.com One truth that has remained reliable in historically uncertain times is the legal sector’s growing need for technological innovation. The profession’s reliance on modern IT infrastructure became evident during the COVID-19 pandemic, but many unseen opportunities remain for firms to take their performance to the next level through technology. Chris White and Robert Rutherford of Quostar elaborate on some of those opportunities below. The Digitisation of the Legal Process QuoStar is a full-service IT provider that delivers fully managed IT support, consultancy, co-sourcing and cloud services alongside a range of other offerings for businesses with 30 to 500 staff. QuoStar has a track record of helping mid-sized law firms to grow and gain a competitive advantage by delivering specialist IT support, consultancy and security services in the sector.