Interview with Ditto Transcripts CEO Ben Walker: Ensuring Accuracy and Confidentiality in Legal Transcription Services
Accuracy and efficiency are critical components of a successful case in the legal system.
Attorneys, court reporters, and paralegals rely on the swift delivery of transcripts to ensure justice is served. Ditto Transcripts offers 12+ years’ of experience in legal transcription services with a commitment to accuracy, punctuality, confidentiality, and personalized customer service.
In this interview, we sat down with Ditto Transcripts CEO and Founder Ben Walker to discuss the importance of accuracy in the legal system and how Ditto Transcripts helps to achieve it.
Q: What inspired you to start Ditto Transcripts, and what sets your company apart from other legal transcription services?
Ben Walker: I started Ditto Transcripts to provide a legal transcription service that genuinely values its clients. We understand legal professionals’ stress and pressure and want to provide a service to make their lives easier. Our commitment to accuracy, confidentiality, and customer service sets us apart from other legal transcription services. We guarantee 99% accuracy for all of our legal transcription services, and our transcriptionists are all in the US and have passed criminal background checks. We also offer rapid turnaround times, meeting specific deadlines from 4 hours for rush files up to 6-10 business days, much faster than the standard court reporters’ turnaround time of 30 days.
Q: Why is accuracy so crucial in the legal field, and how does Ditto Transcripts ensure its transcripts are 99% accurate?
Ben Walker: Accuracy is essential in the legal field because it can mean the difference between a successful and a failed case. At Ditto Transcripts, we ensure accuracy using cUS based, experienced transcriptionists who understand legal terminology and the legal field. We also use technology to enhance our accuracy, such as software to enhance or clean up complex audio.
Q: How does Ditto Transcripts prioritize confidentiality and security, and what measures do you take to protect client data?
Ben Walker: Confidentiality and security are critical in the legal field because attorneys and clients need to be assured that their information is properly protected. Ditto Transcripts is a U.S.-based company that ensures our clients’ documents are kept within the country and are subject to U.S. laws. We also have strict security protocols, including secure online file sharing and a secure online file server to deliver transcripts. Our online portal is both HIPAA and CJIS-compliant, which means they meet the healthcare and FBI standards for security protocols. Additionally, all of our transcriptionists are required to sign nondisclosure and confidentiality agreements.
Q: How does Ditto Transcripts support the legal system’s goal of order and justice?
Ben Walker: The legal system is built on order, and our role is to support that order by providing accurate, timely, and secure transcripts. We understand that justice is the ultimate goal, and we do everything we can to support that goal by delivering transcripts that are essential to legal proceedings. Our services help legal professionals to work efficiently, avoid delays, and ultimately serve their clients better.
Q: What advice would you give legal professionals seeking a reliable legal transcription service?
Ben Walker: My advice to legal professionals looking for a reliable transcription service: Look for an honest US company with a strong reputation for accuracy, confidentiality, and customer service. It’s also essential to look for a company with experience in the legal field and a deep understanding of legal terminology. Finally, be willing to work with you to meet your needs and deadlines. At Ditto Transcripts, we pride ourselves on always making deadlines on time.