New Commercial Director for leading legal firm
13 Nov, 2012
One of the leading legal firms in Devon and Cornwall has appointed a Commercial Director to help improve the service that it delivers to clients.
Stephens Scown LLP has appointed Wendy Manfield as its Commercial Director, based in Exeter. Wendy joins the firm from NatWest where she was responsible for clients with a turnover from £5-25 million and specialised in the legal sector.
Wendy’s role is a new post and highlights the firm’s commitment to client service. Her responsibilities include sharing best practice across the firm to ensure excellent client service is delivered at all times and overseeing the continued improvement of the firm’s financial management.
Wendy said: “I’ve admired Stephens Scown for many years and am delighted to have joined the team. The firm is committed to delivering for its clients and is not afraid to try or develop new things or develop if that is what our clients need or want.”
Robert Camp, Stephens Scown’s Managing Partner said: “Wendy’s expertise will give us a fantastic insight into how we can continue to improve the way we work with clients and how we meet their needs. Client service is already at the heart of everything we do at Stephens Scown, but this new role and Wendy’s input will help take us to the next level.”
Stephens Scown benchmarks its client service against 83 national legal firms. 99 per cent of clients confirm they would use the firm again and recommend it to friends or colleagues.
The firm has recently been recognised by influential independent guides to the legal profession, Chambers and Legal 500. Legal 500 gave Stephens Scown’s family law team its top ranking for a record fifth year and Chambers gave it more top rankings than ever before, singling out the firm’s focus on client service.
Stephens Scown has over 40 partners and 230 staff across its offices in Exeter,