New research shows consumer confidence in legal profession

18 Jul, 2012

The Law Society has welcomed research by the Legal Services Board which shows over 80 per cent consumer satisfaction with the overall service provided by solicitors and other qualified lawyers.


The LSB research also showed very high satisfaction rates with the outcomes of work done by lawyers. Seventy-four per cent of consumers surveyed who used a regulated lawyer were satisfied with the outcome of the work compared to the 65 per cent satisfaction level for the survey as a whole.


Law Society President Lucy Scott-Moncrieff (pictured) said: “The LSB’s survey findings points to the value and strong service levels provided by the profession. They show that people can have confidence in solicitors and the quality of their advice. We believe that, in the light of this and the recent Legal Services Consumer Panel survey, the LSB should be celebrating the service provided by lawyers.


“The legal services market is complex, with many different types of provider operating, some of whom are unregulated. The underlying message from this survey is that it is important to identify the right legal service provider to guarantee good service and customer satisfaction, as well as the protections that come with using a solicitor for the consumer.


“The report raises some interesting points on pricing of regulated and unregulated legal services and we will be taking a closer look at those parts of the report with a view to helping our members, solicitors, further meet the needs of their clients.”


The LSB report follows a report by the Legal Services Consumer Panel (LSCP) in May which showed that consumers are increasingly satisfied with the value for money they receive from solicitors. The survey, undertaken for the LSCP by YouGov, also showed that satisfaction with the outcome of work undertaken by solicitors was 83 per cent.   


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