Legal Ombudsman gives backing to Law Society's new home-buying quality mark

21 Apr, 2011

The Legal Ombudsman – the complaints body for the legal profession – has backed the Law Society’s home-buying quality standard, the Conveyancing Quality Scheme (CQS), which is driving up standards in the home-buying market.

The scheme, which opened for applications in January, has already accredited 90 firms, all of whom have undergone rigorous assessment. Hundreds more are waiting to be assessed for accreditation.

The Legal Ombudsman is backing the scheme, which it says has a strong benefit for consumers.

 Adam Sampson, chief executive of the Legal Ombudsman, says:

“Any initiative aimed at ensuring excellent client care and promoting good practice in the provision of legal services to the consumer is a step forward for the legal sector. The home buying process is one of the most stressful experiences of anyone’s life, so to have a commitment to high client care standards for that process is not only good for the residential property market, it is a boost for the consumer.

Law Society President Linda Lee says:

“The CQS was set up for a range of reasons aimed at recognising a commitment to excellence in the conveyancing practise area and a better understanding of the residential conveyancing process for consumers. Central to that is a strong client care core at the heart of the scheme.

“We are confident that CQS membership, as with the Society’s other initiatives aimed at promoting excellent service and care for clients, such as Lexcel, will ensure the standards the Ombudsman expects are truly met.”



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